Superior Support
Technology can do wonders, but without the right people even the best technology will fail!
Our competitors spend millions of dollars on their equipment but at the same time hire mediocre engineers. Aplus.Net's lead engineers have been working with us for at least 3 years and have passed numerous certification tests.
Our experienced technicians are always available and willing to address your support requirements in a manner that best suits your business. If we don't have the answer immediately on hand, we will get it and be back to you in no time!
We offer technical support (i.e., troubleshooting, network support, hardware failures, and reboots) for Windows, Linux, and Free BSD operating systems. All servers have the capability of either remote desktop connection or putty connection depending on which OS is applicable.
Basic support is free of charge and available 24/7 via phone, e-mail and a comprehensive library of documentation, known as the Knowledge Base. Our higher-level technicians are here 6am-11pm for more complicated inquiries.
We also offer advanced technical support services for particularly complex operations at $150/hr. Such work includes (but is not limited to):
Advanced configuration of server
Installation of software that does not come as standard with the server package
Scripting
Custom backup scripts
Mail server configuration
For more information, please go to our support page at www.aplus.net/support.html.
Print this page
Email this page